Table of Content
With a user-friendly interface and attractive deals, Traveluro seems to be gaining traction among travelers.
It promises to offer a flawless experience in the competitive online travel booking space by offering discounts on hotels and accommodations, but does it really deliver?
Let’s explore what this platform seems to bring to the table by going through user reviews on various platforms.
User Reviews on Different Platforms
1. Google Play Store
Traveluro has a 3.8-star rating from 147 reviews with over 10,000 downloads.
User experiences are mixed, with significant concerns about customer service, booking reliability, and hidden fees.
Positive Points
- Deals and Discounts: Some users find value in the app's discounts and mobile-only offers.
- Ease of Use: A few users appreciate the straightforward booking process when it works correctly.
Key Issues
- Customer Service: Many users report poor customer support, including long wait times, disconnected calls, and unhelpful responses.
- Booking Problems: Users have experienced incorrect bookings, cancellations without notice, and no refunds for errors.
- Hidden Fees: Some reviews mention unexpected charges not disclosed during booking, leading to accusations of deceptive practices.
- Fraud Allegations: Several users label Traveluro as a scam, citing issues with unconfirmed bookings and a lack of support.
2. Sitejabber
It has a rating of 1.2 out of 5 from 422 reviews with most users expressing dissatisfaction. Common complaints include poor customer service, booking issues, hidden fees, and unresolved refund requests.
3. Quora
Traveluro has received mixed feedback, with positive experiences overshadowed by frequent complaints about poor customer service, booking errors, and payment issues, questioning its reliability.
4. Trustpilot
Traveluro has a TrustScore of 3.5 out of 5 based on 9,024 reviews. While 64% of users rated it 5 stars, 25% gave it 1 star, citing issues with customer service, booking reliability, and refunds.
Experiences vary significantly among users.
5. Reddit
Reddit users report significant issues with Traveluro, including unconfirmed or canceled bookings, poor customer service, and refund difficulties.
Many label the platform as a scam, advising others to avoid using it due to reliability concerns.
6. Trustindex
Traveluro holds a low rating of 1.2 stars drawn from 277 reviews.
Frequent criticisms highlight subpar customer support, reservation mishaps, and unreturned cancellations, with numerous users referring to the platform as fraudulent.
Overall, feedback is predominantly unfavorable.
7. Tripadvisor
Traveluro has mixed reviews on Tripadvisor.
While some users successfully booked hotels at lower rates, others reported issues like unconfirmed reservations, poor customer service, and no refunds.
Now, let us have a look at its common issues.
Common Issues Reported by Users
- Poor Customer Service: Users frequently report long wait times, unhelpful responses, and difficulties in reaching support.
- Booking Errors: Many users experience incorrect or canceled bookings without prior notice.
- Hidden Fees: Unexpected charges not disclosed during booking often lead to frustration.
- Refund Problems: Numerous complaints involve unreturned refunds or denied requests, adding to user dissatisfaction.
These common issues highlight the importance of being cautious when using Traveluro.
To avoid falling into these traps and to make your booking experience smoother, it's essential to take certain precautions.
Tips for Safely Using Traveluro
- Verify Bookings: Always call the hotel directly to confirm your reservation after booking on Traveluro. In general, you need to verify any online booking either of the concert or an event booked via Tickpick, it's a good habit.
- Read the Fine Print: Carefully review all terms, conditions, and cancellation policies before making a payment.
- Document Everything: Keep records of all communications, emails, and booking confirmations.
- Be Persistent with Customer Service: If issues arise, contact customer service immediately and follow up regularly.
Now, let's wrap it up.
Final Verdict: Is Traveluro Worth It?
Traveluro appears to be a solid option for some travelers, offering competitive pricing and a user-friendly booking experience.
However, it’s important to note that it may not be the best fit for everyone.
The platform has received mixed reviews, with some users praising its deals while others have encountered issues with booking confirmations and refunds.
Therefore, it’s crucial to assess your needs carefully.
Consider what aspects of travel booking are most important to you—whether it’s cost, ease of use, or customer support—and determine if Traveluro aligns with your expectations.
If any of these factors are critical for your travel experience, it might be worth exploring alternative platforms that could better meet your needs.
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Recent Comments
Tariq
Nov 13, 2024After booking the hotel, me and my family arrived at the hotel and the management told us that only a single room is available. After hours on hold, Traveluro’s support finally admitted it was their mistake. With young kids, this ruined our night. Wouldn’t recommend for family trips.
Lars Jensen
Nov 5, 2024I booked multiple rooms for my brother's wedding through Traveluro and find out that half of the reservations didnttg go through. Hotel staff were confused and Traveluros customer support gave no helpful answers. Guests had to find last minute accommodations. This experience left a negative impression and created stress during a joyful event.
Emma
Oct 15, 2024Booking through Traveluro is easy, and a lot of customers have gotten better deals here compared to other travel sites. Its simple layout makes it hassle-free to search, book and confirm reservations. For budget-conscious travelers, it’s been a go-to option for finding low prices without too much effort.
Rajesh Kumar
Oct 9, 2024Many travelers have complained about hidden fees that only show up when they check in at the hotel. This, combined with customer service that is slow or hard to reach, leaves a lot of people frustrated.
Khaled
Oct 1, 2024When things go wrong, Traveluro’s customer service is nowhere to be found. A serious letdown for many users.
Logan Hampbell
Sep 5, 2024When I first found Traveluro, I wondered, is Traveluro legit? because the prices were significantly lower than other sites. I thought I was getting a fantastic deal on a hotel in Orlando, but once I booked, the final price was higher than what I was initially shown. I mean, seriously? There were hidden fees that didn’t show up until after I entered my payment info, and by then, I was already committed. The difference wasn’t huge, but it was frustrating because I felt like I was being misled. When I called to ask about the fees, they just pointed me to the fine print. I guess I should’ve been more careful, but still, transparency is important! I’d probably think twice before booking with them again.
Franklin Patel
Aug 21, 2024I booked a hotel on Traveluro, thinking I was getting a good deal. But when I arrived, there was no reservation in my name. I couldn’t help but wonder, "Is Traveluro legit?" because it felt like a total scam. I couldn’t get my money back, and their customer service was awful. Avoid this site at all costs!
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Sofia Petrova
Nov 18, 2024What was supposed to be a relxing trip becomes a stressful and expensive for us. Traveluro’s booking confirmation looked solid ot us, at check-in, there was a resort fee they would failed too mention. no assistance from Traveluro. It feels like they only care about taking customers money.